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How We Have Helped

Case Studies

CaseStudy_Disaster and Emergency

Assessing Programs For Resilience Benefits

Client: International Council on Mining and Metals

ResilientCo devised a programmatic approach to building a global resilience initiative for the mining sector, through the International Council on Mining and Metals. 

Activities included 

  • Practical considerations of community resilience building for corporate actors 

  • Recommendations on how to develop a global initiative 

  • Identification of existing and potential partners to build the initiative, globally and locally 

  • Ways to assess and consider resilience impacts 

  • Overall program logic and evaluation criteria 

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Facilitating A Multi-Sector Response To The Royal Commission Into Australia’s Natural Disaster Arrangements  

Client: Australian Business Roundtable for Disaster Resilience and Safer Communities (ABR) 

Sponsored by the Investor Group on Climate Change and the ABR, ResilientCo worked with the representatives of multiple industry bodies to support a coordinated view of the draft Royal Commission report.


Drawing on our significant knowledge of corporate, government, and not-for-profit sectors, we were able to assist this diverse group to understand common points of interest, shared concerns, and an agreed approach to addressing feedback to the Royal Commission.


Our approach required a high level of facilitation skills designed to achieve a quality level of engagement and outputs through online meetings. 

Case Study Strategy Development

Crisis Management - Strategic Support 

Client: Yarra Ranges Council 

Following the storms of June 2021, ResilientCo worked with the leadership of Yarra Ranges Council to support the immediate strategic response.  

This time-critical work required deep understanding of issues impacting communities during the disaster, the varied roles and responsibilities of critical infrastructure providers and different tiers of government, and how the loss of critical infrastructure is both an immediate challenge to the emergency response, as well as a compounding factor to good recovery.  

In this storm event, communications, road networks, power, water and gas were all impacted for extended periods of time, exacerbated by the impacts and challenges associated with the pandemic.  

Our significant knowledge of emergency events, the requirements of different authorities, departments and tiers of government enabled us to deliver profound and transformative advice even during the ongoing challenges of a protracted emergency event. 

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Case Study Disaster & Emergency 2

Community Recovery

Client: Upper Murray Community Recovery Committee

We worked with the Upper Murray Community Recovery Committee to support the Committee in identifying, refining and scoping projects that would contribute to the community’s recovery and long-term resilience following the 2019-2020 bushfires. 

Activities included 

  • Working directly with community members to understand their needs 

  • Facilitating workshops 

  • Providing criteria and steering approaches to consider and select projects 

  • Supporting engagement and negotiating arrangements with agencies 

  • Connecting community with external parties that assisted with funding 

  • Guiding the development and production of progress reports 

Community Resilience Building

Responsibility For Delivering Drinking Water Following Emergency Events  

Client: Department of Environment, Land, Water, & Planning  

On behalf of DELWP, ResilientCo prepared and facilitated workshops to clarify the roles and responsibilities of the department, water authorities, and local government authorities in delivering tanked, potable water to households impacted by emergency events.  

The project demanded significant understanding of legislative requirements across State and local government sectors in Victoria, how legislated and mandated roles are fulfilled following emergency events, as well as the ability to facilitate at-times challenging conversations.  

We developed summary reports from each of the workshops, along with recommendations to clarify roles and responsibilities at different points in the relief and recovery journeys. 

Case Study Strategy Development

Crisis Support - Disaster Recovery

Client: Yarra Ranges Council 

Following the 2021 storms that caused significant damage across the Dandenong Ranges, ResilientCo was engaged by Yarra Ranges Council to manage the strategic elements of the recovery establishment, and assist with organisational crisis management.    

This required 

  • Establishing crisis management and recovery structures, systems, plans and actions   

  • Identifying and managing strategic and operational risks.    

  • Guiding executive to establish effective relationships with key agencies (connecting them with the right people)   

  • Facilitation of events for impacted communities   

  • Establishing systems to benefit from the National Disaster Relief Funding Arrangements   

Crisis Leadership

Community Resilience Plan Partnership 

The small community of Millgrove, in Victoria, was chosen to be part of a nationwide project funded by the Minderoo Foundation that promotes community-led resilience to natural hazards.  

A ResilientCo community engagement specialist supported the Millgrove Residents Action Group (MRAG) to develop a community-led resilience program and plan with small and large projects designed to lift Millgrove’s resilience.

ResilientCo’s Six Step Future Ready Communities Engagement Model underpinned the project, anchored by the environments in the Minderoo Resilient Communities Framework.

Millgrove was the first community of 50 Australia-wide identified by Minderoo to undertake a community planning process with the chance to develop a Community Resilience Plan as part of a national Fire and Flood Resilience program.

For more about the project: Millgrove Resilient Community

Read the Millgrove Community Resilience Plan.

*Image Adapted from  Millgrove Community-led Resilience Journey Map (AIDR 2023)

Clients: AIDR, Minderoo Foundation, Millgrove community

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Case Study ESG Strategy and Policy

Data Auditing and Improvement Strategy

Client: An International Company

A multinational corporation contracted ResilientCo on two separate projects to help review data management. 

We worked with the organisation to understand why existing reports were not producing expected result by:  

  • Conducted an audit on data collection and collation processes 

  • Recommended updates to the data management systems 

  • Recommended updates to governance and streamlined processes for data collection 

We were able to assist in the implementation of some of the recommendations and lead a reporting working group to ensure alignment to the required regulatory frameworks.  

All business units are now equipped with a tool that they can use to monitor their data quality regularly and provide greater insights on its data. The sustainability team now has dashboards linking visuals and tables back to each reporting regulatory framework. 

Case Study ESG Strategy 2

Emergency Management Planning 

Client: Local Government and Agencies

Legislation was introduced by the Victorian Government in 2020 to provide greater cohesion through integrated arrangements for emergency management planning in Victoria at the state, regional and municipal levels.  


As part of the new legislative requirements, ResilientCo was able to facilitate the development of the Mornington Peninsula Municipal Emergency Management Plan 2021-24 and North West Metropolitan Regional Strategic Fire Management Plan in conjunction with the agencies and municipalities with roles to play in each. 


In each separate project, the respective Committees undertook a process to explore the emergency and fire-related challenges, risks and opportunities in their areas and with ResilientCo developed actions that provided a coordinated approach to managing these risks.  


The design and production of plans is part of the end to end strategy development service offered by ResilientCo, with the ability to provide clear and engaging documents.  


In the case of both Mornington Peninsula Shire and North West Metropolitan Region, the final product is an approved and well-designed publication that looks good and complies with legislative requirements.  

Design & Production

Exercising to Test Structures and Systems

Client: Bass Coast Shire Council

When we design an exercise for local government and corporate clients, we’re looking for the most plausible, worst case scenario that will stretch participants and the structures running.

As part of a suite of work we undertook for Bass Coast Shire Council, we ran an interactive, in person exercise using a scenario that tested its emergency management, crisis management and business continuity functions.

Depending on the size and nature of a disaster or crisis, organisations might need to run one, or all three functions as part of the response. If these functions are designed separately without integration, a response to an incident potentially causes internal and external confusion, reputation damage and/or less cohesive support for the community.

In this case, we developed the exercise including locally relevant injects designed to involve the broader organisation.

The procedural documentation developed with them previously, a survey before and after the exercise, and observations during it provided an overview with actions for the team to work through.   


Organisation Community Resilience Plan

Client: A National Company

ResilientCo was engaged by a national company to deliver a Community Resilience Plan to be implemented across all its assets. The Community Resilience Plan aimed to identify the shocks and stresses that impact the ability of the assets to service the community, while also developing responses to manage the impacts.

How we did it:

  • To help shape the plan we considered the socio-economic, environmental, and governance landscape of the organisation through the lens of Community Strengthening, Climate Adaptation and Resilience and Emergency Management.

  • We held a workshop with the client to help identify and prioritise the chronic stresses and acute shocks likely to impact and shape the client’s assets, as well as the community supported by those assets.

  • Using this work as a foundation, the client developed goals and objectives aligned with its community resilience pillars, existing sustainability strategies, and the identified stresses and shocks.

Community Resilience Plans require organisations to relook at the way they operate, as well as how they directly or indirectly influence the surrounding community.

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